2012 Here We Come!!!

From the desk of Leah Calnan, Director of Metro Property Management...

Welcome to 2012 everyone, and boy this New Years Eve (as it was last year) was certainly warm, as was the first few days of 2012. In fact, the hottest day reaching 40 degrees (Monday 2nd January) here in Melbourne. I hope you all celebrated the New Year by doing something special, in Australia that normally means a few celebratory drinks, perhaps a BBQ and watching the fireworks in our respective cities. When it comes to the rest of the world and their celebrations...some of these traditions are a little different.

In the USA of course we have all seen and heard about the famous Time Square in New York and the many people that pack the square to ‘ring in’ the New Year however we have discovered other popular new year traditions in the USA include, watching football games, crowded streets taking part in a special food called Hoppin' John, along with enjoying cakes and champagne for luck and prosperity. In India, Hindu New Year is the time of celebration. This is the time to meet and greet people, share gifts and sweets. Hindus will decorate and paint their homes, and create a beautiful atmosphere with lamps and candles in the evening. Some of the traditions followed in Hindu New Year celebrations include: buying and gifting new clothes, giving gifts of sweets to friends & relatives and worshiping Lord Ganesha and Goddess Laxmi, who are believed to bring in wealth and prosperity. In Greece the 1st day of the New Year is also known as St Basil’s Day known as one of the Greek Orthodox churches’ forefathers. Special New Year bread is also baked whereby a coin is buried in the dough which when found is considered great luck and fortune for the New Year to the owner. Now back to the land of Oz, and in case you weren’t aware, the Cricket season has begun.

Many of you will be enjoying this years ‘Vodafone Test Series’ Australia vs India, as always if you enjoy your cricket you will be appreciating the 4 test matches being held this month that began with the 1st test at the MCG (26th – 29th Dec) with Australia winning by 122 runs. The 2nd test runs 3-7th January in Sydney, 3rd test will be in Perth from 13th-17th Jan with the 4th and final test being played in Adelaide on the 24th – 28th Jan 2012. Let’s hope that Australia can come through with a win. In other team news, non-sport related we have added a new member to our Metro team.

We would like to introduce you to Emma Racky. Emma joins the team this month as Assistant Property Manager. With a strong background in customer service and retail management Emma has a passion for Real Estate and Property Management that she feels that working at Metro Property Management can provide, and we think so too. Welcome aboard Emma.

Well that is it from us this month.

Until next time…

Metro's Monthly Movie Review

Each month a team member of Metro will be writing a movie review to share with you. And this month team member Erin Cheasley has reviewed 'Immortals'. Director – Tarsem Singh, Starring: Henry Cavill, Mickey Rourke, John Hurt & Stephen Dorff.

The first thing that comes to mind when you see the trailer for the movie is that it is another 300 movie take off, apart from both being the sword and sandals genre and shirts were optional the director for ‘Immortals’ had a lot more visual tricks up his sleeve and took another approach with the Greek Myth concept, quite a comparison to 300.

Immortals definitely portrays a storyline of a battle between good and evil. Evil King Hyperion is leading his army of murderous mask wearing villains across Greece searching for the magical bow that will free the imprisoned Titans so they can attack the gods. Whilst the hero Theseus who is displeased by King Hyperion’s attack is going on the quest to obtain the magical bow himself, and in the end finding courage and leadership abilities within him to lead his forces of good against evil, which eventually wraps up into one big battle. A highlight of the movie are the action sequences, the Director really captured a level of gore and violence that will have anyone’s jaws drop using slow motion action, it will not only give you chills but have you at the edge of your seat.

This is an age of myth, a world where the gods are real, people have visions of the future and magic exists so this movie is allowed to look weird, mystical and over the top. If Greek mythology tickles your fancy then this is a movie I would recommend. Having a keen interest for Greek mythology and the way this movie used every aspect of what Greek mythology is, I found the movie Immortals to be a worth look (and so to the shirtless men) and it maybe even better than the movie 300.

Metro's Monthly Movie Review

Each month a team member of Metro will be writing a movie review to share with you. And this month team member Merryn Schmidt has reviewed 'The Cup'. Director – Simon Wincer, Starring - Stephen Curry, Brendan Gleeson, Shaun Micallef & Daniel MacPherson.

'The Cup' is based on the true story of champion jockey Damien Oliver and his inspirational ride to win the 2002 Melbourne Cup. Damien (Stephen Curry) crosses the finish line onboard horse 'Media Puzzle', and salutes the heavens as a gesture to his older bother, Jason, who died tragically less then a week prior, in a track accident.

Unfortunately, ‘The Cup’ is not going to stop the nation as the actual race does, but it is certainly an entertaining and enjoyable flick. As the film is set in Melbourne, I appreciated the familiarity of locations such as the Yarra River and Flemington Race Course and the infusion of original photographs and film footage of the Melbourne Cup history over decades.

'The Cup' is a little slow ‘out of the gates’ and moves slowly to give an insight to the danger, the early starts, the half starving themselves, and the dedication jockeys, trainers, strappers and the like give to their careers, all so we can be enchanted by these majestic animals as the thunder down the track for our entertainment.

Released with perfect timing, during the Melbourne Spring Racing Carnival, ‘The Cup’ may attract good odds, but I have to say it is not a must see on the big screen. When you do see this film be warned you will require a tissue or two.

- by Merryn Schmidt

Twilight Opens begin, the Excitement of the Home Buyer Show & the release of our iPhone App is Close!!

From the desk of Leah Calnan, Director of Metro Property Management...

So October has rolled around and with it has come Daylight Savings which we love. More time in the afternoon to do outdoor activities and enjoy the warm weather (when the warm weather decides to pop up) and for Metro it means the beginning of our Twilight Opens for Spring/Summer. During certain weeknight evenings we are now able to show potential tenants more properties during the week which is great news for both our Tenants and Owners. These times, we have been told, are often more convenient for 9-5 workers as it means their weekends are left free to enjoy the sunshine rather than searching for their new homes, if that is what they would prefer.

 

In other news we recently attended the Home Buyer and Property Investor Show where we had a fantastic stall dressed in our eye catching Metro colours and enjoyed interacting with all of the people that came to the show be they current owners, tenants or brand new contacts that were simply interested in how we could manage their properties better and how we differ from other agencies. We handed out 250 Metro show bags (which was up from last year) and had much fun engaging with new people with a keen interest in what we do. We felt it was a busier year this year than last but we have yet to receive the attendance numbers from the event co-ordinators, either way there are plenty of people out there seeking investment properties.

Speaking of the purchase of investment properties... we held our final Self Managed Super Fund seminar for 2011. Many attended and really enjoyed it and felt they learnt something new, which was great. If you missed out feel free to contact my assistant Melissa Venn on 03 9831 3006 or via email at melissav@metropm.com.au , she can pass your details on to Nicholas Don of Metro Wealth who hosted the evening. Nic can offer you an obligation free Personal Review in which he will run through the benefits of SMSF with you on an individual basis and assess other financial matters that perhaps could be improved.

Also this month we will see our MetroPM iPhone application be released onto the Apple iTunes store for our clients and friends to download. We are in the final stages of approval and we will advise you as soon as it is released via our website, Facebook and Twitter so that you can be the first to use it and rate it! We think you will really enjoy the features that will assist you whether you are a current tenant, owner, investor looking to lease their property or a tenant looking for a new home. We will keep you posted as always.

Until next time...

No 'Fence-Sitting' when it comes to Feedback

From the desk of Leah Calnan, Director of Metro Property Management...
Recently I came across an interesting Blog from a marketing guru I follow named Seth Godin, a really interesting guy with some interesting ideas on all things marketing. Seth believes in advertising with a conscience and that businesses need to earn buzz by being remarkable, which is a principal I agree with entirely.

Below is his latest blog:

"Please complain"

Acquiring and processing user feedback is a choice. There are good reasons to hide from it:

• You might believe that inviting disgruntled customers to call or write to someone who will actually take action will encourage them to become more disgruntled. If no one is listening, the thinking goes, then perhaps the annoyed will quietly go away.
• You might believe that it's expensive to listen to squeaky wheels, particularly if you have someone in authority (as opposed to a low-paid clerk) actually listening and responding.
• You might believe that the noisy minority don't share the objectives of the rest of your audience, particularly the higher-paying and silent majority.

On the other hand, you might believe:

• That direct feedback in real time is a competitive advantage which will help you grow.
• That assuaging an unhappy customer now is worth way more than negative word of mouth later.

Whichever strategy you choose, you should choose. It's the middle way that vexes... the pretending, the grudging acceptance, the insertion of many levels of filters - when you do this, you get none of the benefits of either plan.

If you want people to speak up, be clear and mean it. If you don't, don't pretend.

(If you'd like to follow Seth's blog visit http://sethgodin.typepad.com/)

And out of the cold we come...

From the desk of Leah Calnan, Director of Metro Property Management...

So here we are in September & SPRING! and goodness hasn’t the year flown already! Lots happening at the office this month, to begin with I decided to surprise the team with a Team Appreciation Day which we were all very excited about (myself included). At the recent REIV Property Management Conference we heard from many innovative and inspirational speakers one of which had the idea to surprise your dedicated team, not just at Christmas or the End of Financial Year but unexpectedly throughout the year. So we had a lovely lunch and a movie as a way of saying thank you for all of the hard work they put in, day in and day out. It has been a big couple of months which is great and this was a lovely treat, we had lots of laughs.

The end of August saw my assistant Melissa and I attend a very interesting conference on Social Media, we had heard a few speakers talk on Social Media over the past few years however this seminar was a little different. The speakers were from America and seemed to have a broader insight into what was working and what was not and how people use social media today to not only to talk to friends and family but to investigate property, review their experiences and interact daily with their favourite companies.

We will be implementing a few new programs to assist our clients and tenants with regards to Social Media (although as most of you know we have a Facebook & Twitter account along with a Blog, the links are on the home page of the website), we see this as a way of the future, not just a fad and we love to embrace new technology here at Metro. In fact, we are very close to the release of our iPhone application which you will find has great functionality for both tenants and owners alike...exciting stuff.

In other news we are beginning to get organised for our Home Buyers & Investors Show stand on the 7th, 8th & 9th of October. Last year was a great experience and we met many new and current owners there at the show so why not come and say ‘Hi’ again this year. We have a limited number of free tickets this year so please contact Melissa at melissav@metropm.com.au if you would like a couple posted out to you in the coming month so that you may attend.

Until next time...

Spring is Nearly Upon Us!

From the desk of Leah Calnan, Director of Metro Property Management...

Before & After Pics of Reception Area

Wow so it is August and isn’t it a little warmer? And with the sun setting a little later in the day it feels like Spring is just around the corner. Spring cleaning is already happening at our office, to be exact a freshening up/renovation of our reception is starting to come together. Gone is the pink and purple carpet and we are loving our beautiful new tiles and the repositioning of the reception desk means more room for our new client couch and chairs which we will have very shortly. We have had some lovely comments so far and we will continue with carpet replacement throughout the office in the coming months.

In other news at Metro as mentioned last month myself and Samantha Taylor of our office will be attending the ARPM Conference in Sydney this month. Speakers include professionals like Fiona Blayney, Director of her own real estate business development and recruitment firms and highly sought after speaker who’s energy and passion never cease to amaze me, Paul Tonich who will speak on Social Media and it’s impact, Jonathon Handford - Managing Director of Newman Estate Agents who will speak on the UK’s approach on property management and then there’s James Castrission & Justin Jones who became famous for crossing the Tasman Sea in a kayak who will speak on their challenges and how to overcome adversity. These are just a few of the speakers and their topics so as you can see it will be a real mix of ideas which is really very exciting and we hope to get a lot out of our time there.

A couple of months ago now I gave an interview for which myself and the team were filmed for Business Victoria they approached me as they had discovered that our team had embarked on some tailored Customer Service based training last year and were interested in our team culture for a short video for their website (known as a Vodcast). My assistant Melissa and I attended the launch of this Vodcast and it was great to see and meet the other businesses that were involved in other Vodcasts being launched. There were so many different ideas and great advice given that other small to medium businesses can access via these Vodcasts that will be put online shortly, we will of course keep you posted of the link once they are up. Some of my team were quite shocked to learn they could soon be ‘stars’ as around 800 people per month had viewed the previous series of Vodcasts on the www.business.vic.gov.au website.

And finally a big thank you to all that came along to our recent Self Managed Super Fund Seminar and for all of your fabulous feedback. I was so thrilled that so many of you attended and got so much out of listening to Nicholas Don from Metro Wealth and his colleague Paul Kusli on the night. I wish you all the best in continuing to grow your wealth and am happy to have introduced you all to some new ideas. Again, we will keep you posted on our next Seminar evening in the near future.

Until next time...(enjoy the warmth, albeit temporary)