Friday, June 19, 2009

The why, what, who and how of winning business!

Whenever we evaluate something we tend to go through 4 common stages; at Metro our team is constantly being trained on these stages to ensure we deliver to our client’s memorable experiences.

The first stage is WHY. It is important for us to understand why the client has come to the decision to rent the property. At Metro most of our clients are investors who are constantly adding to their portfolio. Because we manage properties here, there and everywhere we are able to manage all of our client’s properties providing a one stop service that they love.

The second stage is WHAT options are best for the client. Many agents will encourage you to sell your investments however because property management is our core business we teach our clients never to sell. We are able to provide detailed and researched data on rental prices and returns, types of tenants your property will attract and how long it may be vacant for.

The third stage is WHO. It is important that you research agents and ensure that they are able to provide you with the level of service you require. It is important you get constant feedback, guarantees on service delivery, researched rental prices and a team that is well trained and property management is their core business.

The fourth stage is HOW, we will work with you to ensure we provide you with the best marketing, feedback from open for inspections, presenting at least 3 applications for your approval and then managing the relationship with the tenant so your rent is paid on time and we ensure that we conduct regular inspections, rent reviews and lease renewals.

If you have any queries please do not hesitate to contact us at Metro Property Management.

Friday, June 5, 2009

Basic Owner and Tenant Obligations when renting a property

When you are renting a property small problems can sometimes turn into big ones if they are not handled correctly or immediately.

To help you avoid this here are tips on some basic owner and tenant obligations:

As a tenant you are obliged to:

Keep the property clean
Ensure there is no deliberate damage caused to the property
Inform the agent immediately if damage does occur
Ask permission of the owner via the agent to install fixtures, make alterations or renovations
Avoid causing a nuisance to the neighbours and not to participate in any illegal activities on the property

As an owner you are obliged to:

Ensure the premises is in good repair
Ensure that all windows and doors are secure and have locks
Provide the tenant with a key if locks are changed
Avoid disturbing the tenant unnecessarily

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