And out of the cold we come...

From the desk of Leah Calnan, Director of Metro Property Management...

So here we are in September & SPRING! and goodness hasn’t the year flown already! Lots happening at the office this month, to begin with I decided to surprise the team with a Team Appreciation Day which we were all very excited about (myself included). At the recent REIV Property Management Conference we heard from many innovative and inspirational speakers one of which had the idea to surprise your dedicated team, not just at Christmas or the End of Financial Year but unexpectedly throughout the year. So we had a lovely lunch and a movie as a way of saying thank you for all of the hard work they put in, day in and day out. It has been a big couple of months which is great and this was a lovely treat, we had lots of laughs.

The end of August saw my assistant Melissa and I attend a very interesting conference on Social Media, we had heard a few speakers talk on Social Media over the past few years however this seminar was a little different. The speakers were from America and seemed to have a broader insight into what was working and what was not and how people use social media today to not only to talk to friends and family but to investigate property, review their experiences and interact daily with their favourite companies.

We will be implementing a few new programs to assist our clients and tenants with regards to Social Media (although as most of you know we have a Facebook & Twitter account along with a Blog, the links are on the home page of the website), we see this as a way of the future, not just a fad and we love to embrace new technology here at Metro. In fact, we are very close to the release of our iPhone application which you will find has great functionality for both tenants and owners alike...exciting stuff.

In other news we are beginning to get organised for our Home Buyers & Investors Show stand on the 7th, 8th & 9th of October. Last year was a great experience and we met many new and current owners there at the show so why not come and say ‘Hi’ again this year. We have a limited number of free tickets this year so please contact Melissa at melissav@metropm.com.au if you would like a couple posted out to you in the coming month so that you may attend.

Until next time...

Spring is Nearly Upon Us!

From the desk of Leah Calnan, Director of Metro Property Management...

Before & After Pics of Reception Area

Wow so it is August and isn’t it a little warmer? And with the sun setting a little later in the day it feels like Spring is just around the corner. Spring cleaning is already happening at our office, to be exact a freshening up/renovation of our reception is starting to come together. Gone is the pink and purple carpet and we are loving our beautiful new tiles and the repositioning of the reception desk means more room for our new client couch and chairs which we will have very shortly. We have had some lovely comments so far and we will continue with carpet replacement throughout the office in the coming months.

In other news at Metro as mentioned last month myself and Samantha Taylor of our office will be attending the ARPM Conference in Sydney this month. Speakers include professionals like Fiona Blayney, Director of her own real estate business development and recruitment firms and highly sought after speaker who’s energy and passion never cease to amaze me, Paul Tonich who will speak on Social Media and it’s impact, Jonathon Handford - Managing Director of Newman Estate Agents who will speak on the UK’s approach on property management and then there’s James Castrission & Justin Jones who became famous for crossing the Tasman Sea in a kayak who will speak on their challenges and how to overcome adversity. These are just a few of the speakers and their topics so as you can see it will be a real mix of ideas which is really very exciting and we hope to get a lot out of our time there.

A couple of months ago now I gave an interview for which myself and the team were filmed for Business Victoria they approached me as they had discovered that our team had embarked on some tailored Customer Service based training last year and were interested in our team culture for a short video for their website (known as a Vodcast). My assistant Melissa and I attended the launch of this Vodcast and it was great to see and meet the other businesses that were involved in other Vodcasts being launched. There were so many different ideas and great advice given that other small to medium businesses can access via these Vodcasts that will be put online shortly, we will of course keep you posted of the link once they are up. Some of my team were quite shocked to learn they could soon be ‘stars’ as around 800 people per month had viewed the previous series of Vodcasts on the www.business.vic.gov.au website.

And finally a big thank you to all that came along to our recent Self Managed Super Fund Seminar and for all of your fabulous feedback. I was so thrilled that so many of you attended and got so much out of listening to Nicholas Don from Metro Wealth and his colleague Paul Kusli on the night. I wish you all the best in continuing to grow your wealth and am happy to have introduced you all to some new ideas. Again, we will keep you posted on our next Seminar evening in the near future.

Until next time...(enjoy the warmth, albeit temporary)

The Question: “I’m Bored, What Can We Do Today?”

From the desk of Leah Calnan, Director of Metro Property Management
With the school holidays coming to a close this weekend you may be asking yourself “What else can I do to entertain the kids?” (or maybe they are asking you?). Well we have found a few relatively inexpensive things to do to keep them active and occupied.

Firstly there is ‘The Enchanted Maze’ garden located at Arthurs Seat. Four mazes for you and the kids to get lost in (and hopefully find your way out of by dinner time!) It is something many children may not have experienced and so much fun will be had. Not only do the different mazes have different points of interest for the kids, ie: finding the 5 Buddhas in the Hampton Court Maze or stopping off to play on the beach hut and pier, complete with sandpit in the Turf Maze Labyrinth, but there are also plenty of other activities including an area with brain teaser challenges, a small animal farm, sculpture park which has large sculptures carved out of tree stumps and plenty of interesting little gardens for you to enjoy. There’s even a cafe if you don’t wish to bring along your own picnic. For more information visit their website at http://ow.ly/5E5Dk  

Our second idea is to take the kids to the ‘St Kilda Adventure Playground’. A great playground full of different things for the children to jump, climb, run and swing from. There’s a big aeroplane, wooden horse with saddle, big metal slide, trampolines, go-kart path, a small basketball court, they can ride on a dinosaur, have a zip on the flying fox, play on the pirate ship, big tepee and a big wooden castle. Open 10am - 5.30pm on weekends it is staffed & tea and coffee is provided. Again, for more info visit http://ow.ly/5E5dJ

Lastly have the kids ever ridden a pony? Well now’s your chance to take them. ‘Ace-Hi Ranch’ is a large property just south of Rosebud in the Mornington Peninsula. The experience is that of the Wild West and as for the kids they will just love it. They cater for all age groups and levels of horse-riding experience (or lack thereof!). Take a pony ride, a scenic horse ride or even a bush ‘n’ beach ride. The ranch also includes a free range style of wildlife park set on 10 acres and gives all visitors the chance to view their native animals in their typical surroundings. They have over 14 varieties of birds including- Emu's, Parrots, Cockatoos, Peacocks & Fowl. Visitors are welcome to feed & pat their furry friends - Koala's, Wombat's, Kangaroo's, Wallaby's, Deer & Dingo's.... a very cool experience for the kids to go to back to school and tell their friends about. Visit http://ow.ly/5E5CL  

So there’s our Top 3 ideas, we hope you enjoy them and if you don’t get a chance to do them these holidays maybe keep them in mind for the next lot of holidays when you are asked the age old question “What can we do today?”.

Until next time.....

Busy Bees this July!

From the desk of Leah Calnan, Director of Metro Property Management...
And here we are at July. As usual much has been happening and will be happening this month here at Metro PM. The first weekend of July saw the team head out to the Red Emperor for a beautiful Chinese banquet as a reward for all of their hard work this year. Many laughs and stories were told and a great time was had by all.

Leah & Matt

Rebecca, Eleanor & Melissa

Josh, Hayley, Tracey & Dave

June, Chen, Rod & Merryn

Peter & Jan

This month we continue with the office renovations – out go the carpets in the foyer and meeting rooms and in goes the crisp white tiling and funky new seating for our guests. Later in the month we will be also carpeting throughout the office entirely which will be lovely as we have lived with the pink, grey and mauve carpet for quite sometime now and you know what they say, ‘a change is as good as a holiday’.

Our team have been busy little bees as it’s all hands on deck putting together our End of Financial Year Packs from the 1st July onwards and we aim to have them all out by the 14th of this month, so keep an eye out in your mail box. In your specialised EOFY folder you will find the Annual Statement for your property/s 2010/2011, as well as some information on Metro Wealth and a handy checklist to help you prepare for your tax return.

In other news Samantha Taylor from our office and myself will be off to Sydney early August to attend a fantastic event called ARPM or the Australasian Residential Property Management Conference. The event runs over 2 days and I am looking forward to hearing from some world class property management and real estate gurus. I am also excited about discovering what fantastic new ideas myself and the team can implement into Metro Property Management in order to keep us at the top of our game in providing the best possible service to our clients. So we’ll keep you posted of what comes about from our little trip interstate.

Until next time...

Don’t Rest on Your Laurels, Be Proactive with Your Finances!

From the desk of Leah Calnan, Director of Metro Property Management...

In this blog I thought I’d take the time to let you know about a fantastic service we have started to offer this year called Metro Wealth, some of you may already have read about this service but for many of you this may be the first time you will have heard about it and boy we have seen some fantastic results for our clients.

Metro Wealth is a joint initiative between Metro Property Management and Nicholas Don of Odyssey Financial. This new business has been established to assist Metro owners (and those interested in allowing Metro to become their Property Manager/s) in achieving the best possible results from their current property investments and improving their current position.

Instead of having to visit a number of separate and different business’ and service providers, then having to try to co-ordinate each piece of advice and assistance themselves, Metro Wealth is able to provide a holistic solution with one main point of contact for its members. Metro Wealth have assembled a team of professionals to assist with everything financial from initial advice through to implementation of a financial plan to ongoing management and then to annual or more regular reviews.

As a member you are entitled to a complimentary membership package which will provide all of the necessary products and services, from financial planning, mortgages, superannuation and tax advice. Metro Wealth also has exclusive access to many amazing brand new properties that you may be interested in purchasing.

I am so pleased to let you know that already this year over 80 people have already joined Metro Wealth. Those clients have had a review of their current situation and financial position along with many purchasing another property. These clients were never aware they could afford to make a purchase until they sought the assistance of Nicholas Don and the Metro Wealth Team.

If you yourself would like to become a Metro Wealth member, visit http://www.metrowealth.com.au/ or simply contact me on (03) 9831 3000 to chat about it further or email me at leah@metropm.com.au

Until next time...

Leah Calnan

The Launch Day of 'AMIA' Apartments - Brunswick

From the desk of Leah Calnan, Director of Metro Property Management...

Well the time has finally come for us to launch the fabulous AMIA Apartments to the public this coming Saturday the 4th June from 11.00am - 12.30pm.

Come and enjoy a morning coffee, tea or hot chocolate on us from the coffee cart whilst you decide which apartment you’d love to make your new home! Brand new apartments in a designer complex in the central hub of everything that Brunswick has to offer! These luxurious 1 & 2 bedroom apartments grant a superior level of peace, privacy and exclusivity. Open plan living, quality galley-style kitchen with dishwasher, modern bathroom, separate laundry and private balconies. There is a selection of different styles, floor plans & levels available.

Many of the Metro team will be there on the day to greet you with an AMIA/Metro Promo Bag containing all you will need to apply for these fantastic properties - applications, floor plans as well as some goodies such as a Metro shopping bag, jelly beans and various info and vouchers from local businesses surrounding AMIA are all included.

We hope to see you there and should you have any further queries on the apartments please do not hesitate to call our Leasing Specialist Samantha Taylor on 0434 313 588 or 9831 3000 or visit http://www.metropm.com.au/ for more information.

Until next time...

New Additions to the Team & an Exciting New Development in Brunswick!

From the desk of Leah Calnan, Director of Metro Property Management...

Well April passed as quickly as it had come and now here we are in May.

This past month we have added a couple of new members to the Metro team. Karli Wise and Danielle Burian, they each join us in an ‘Assistant Property Management’ role and we are thrilled to have them both on board.

Karli has a strong background in real estate having previously worked for many years in customer service/admin across different roles & fields including a stint in commercial real estate. Karli enjoys a busy and fast paced environment, which she feels Property Management offers and boy is she right, you are never twiddling your thumbs in Property Management!

Danielle also comes to us with experience in both reception and customer service within the Real Estate industry, she holds a Bachelor of Business as well as recently completing her Agents Representative certificate. Danielle has a passion for property and she has attended a few investment & property seminars in the past, these have opened her eyes to many potential investment opportunities. Danielle says that her Business degree has given her an “in-depth knowledge of economic and social aspects of business that I feel will assist me in my role here”.

In other news Metro is excited to be launching the completion and subsequent leasing of ‘AMIA’ in Brunswick another fantastic development by Caydon, the team that brought us ‘The Marque’ apartments in Collingwood late last year (of which we lease and manage just under 50 apartments). Metro will be holding an official launch day on Saturday the 4th of June so if you are keen to be one of the first to register to see these apartments on their very first open day then please just email Samantha Taylor our Leasing Specialist for this building at samanthat@metropm.com.au or call us on 03 9831 3000. To see some of the fantastic floor plans that will be on offer for lease with Metro please take a look at http://www.amialiving.com.au/ you won’t be disappointed.

And finally just a tip from us to start organising yourself for the End of Financial Year, yes it’s fast approaching. As usual if you are an owner of ours you will be receiving your ‘End of Financial Year 2010-11 packs’ with the help of good old ‘Australia Post’ by the 14th of July this year.

All in all another busy month here at Metro.

Until next time...